Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

Built on Jira, it encompasses deeper service management practices across service request, incident, problem, change, knowledge, asset, and configuration management.

Powered by Atlassian Intelligence, the virtual service agent automates support interactions right from within Slack to free up agent time and deliver exceptional service at scale.

What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.

Aug 20, 2023 · An example of an ITSM tool with extensive service desk functionality is Jira Service Management (JSM). JSM provides a comprehensive platform that supports ITSM …

Ein Beispiel für ESM ist der Aufbau eines Servicedesks, der von allen Teams im gesamten Unternehmen genutzt werden kann. ESM basiert auf IT-Workflows, damit die Nachfrage nach …

Jira Service Management ist jetzt als Teil von Service Collection leistungsfähiger denn je. Schaffe ein außergewöhnliches Serviceerlebnis mit Rovo, Assets und unserer neuen Customer …

All Jira Service Management Cloud plans come with major incident management, on-call scheduling, alerting, incident swarming, and more. These features allow you to instantly let the …