In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

AI tools promise that anyone can build apps, so I put that claim to the test. After a few minor bumps, I built a custom ...

CRM software giant Salesforce (NYSE:CRM) will be reporting results this Wednesday after market close. Here’s what you need to know. Salesforce beat analysts’ revenue expectations by 1% last quarter, ...

Good morning, everyone. Welcome to our session today, a topic that all of us can perhaps relate to as employees. Employee Support is Broken - Here's How to Fix It with AI. So in our session today, ...

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Need to make a last-minute addition to your latest Amazon Prime order? Well, you're in luck because there's a new way to make changes on the Amazon app. The e-commerce giant has launched a new feature ...

Diamond Hill Capital, an investment management company, released its “Select Strategy” second-quarter 2025 investor letter. A copy of the letter can be downloaded here. Markets rebounded from a sharp ...

Creatio, the Boston-headquartered customer relationship management (CRM) company focused on no-code and low-code CRM app deployment, has officially launched its latest platform update, the 8.3 “Twin” ...

Have you ever felt overwhelmed by the complexity of managing multiple business processes, from customer relationships to financial operations? You’re not alone. Many organizations struggle to balance ...

After acquiring universal messaging apps Beeper and Texts.com, WordPress.com owner Automattic has added another communication-focused startup to its lineup: relationship-management app Clay. Financial ...

CRM systems have come a long way since their inception in the 1990s. What began as digital rolodexes evolved over the decades to accommodate cloud hosting, mobile access, and integrations across an ...