The demonstrations, expected to continue through the weekend, came as the Justice Department said it would conduct a civil rights investigation into the death of Alex Pretti.

BenchmarkPortal’s Learning Channel+ is a subscription-based microlearning library built for contact center agent training and coaching, featuring 50+ workplace-friendly videos in approximately ...

One day after the January 7 fatal shooting of Renee Good by an Immigration and Customs Enforcement officer in Minneapolis, ...

Financial literacy is more important than most people realize. This call center agent received a call from a customer who wanted to inquire about her credit card points. He later realized that she ...

MINNEAPOLIS – A former ICE and Secret Service agent detailed the decision-making process an immigration officer would have faced during the fatal shooting of a woman in Minneapolis on Wednesday.

In its rush to hire additional Immigration and Customs Enforcement agents, the Trump administration has shortened the length of agents’ training. ICE acting director Todd Lyons told one news ...

PORTLAND, Ore. (KOIN) – Portland Mayor Keith Wilson is calling for the halt of ICE operations in the city as Oregon leaders respond to an ongoing investigation involving federal agents shooting two ...

The shooting of two people by federal agents in Portland, Oregon is raising questions about federal agent training as they build a presence across U.S. cities. Retired NYPD officer Jillian Snider ...

Add Yahoo as a preferred source to see more of our stories on Google. PORTLAND, Ore. (KOIN) – Portland Mayor Keith Wilson is calling for the halt of ICE operations in the city as Oregon leaders ...

The City Council unanimously approved a 10-year lease renewal with Elite Athlete Services to manage the Chula Vista Elite Athlete Training Center on Tuesday, solidifying the city’s role in Olympic ...

Creative Artists Agency has announced its latest round of promotions, with 13 CAA Elevate trainees promoted to agent or executive roles. CAA Elevate is the agency’s next-generation training and ...

Training represents one of the largest investments call centers make in their workforce, yet many organizations struggle to demonstrate its actual value. Post-training assessments might show that ...