MANILA, Philippines — In an increasingly digital world, the parameters of customer service are continuously evolving, driven by advances in technology that seek to revolutionize the way companies ...

In the heart of Manila’s dynamic business district, a quiet revolution brews, one that’s reshaping the global perspective on technical support outsourcing. It’s not coming from a direct provider of ...

In an era where digital evolution is continually transforming business landscapes, the need for high-quality technical support services has skyrocketed. Whether it’s to resolve customer queries, ...

The digital revolution has transformed the way businesses operate, creating opportunities that were unthinkable a few decades ago. In this vibrant, complex ecosystem, e-commerce stands out as one of ...

The art and science of delivering exceptional Customer Experience (CX) are not rooted in chance or sheer luck. It’s a carefully orchestrated symphony, a series of deliberate decisions and strategic ...

Companies currently invest a lot of money in target markets to generate potential customers’ interest in products and services. But after they achieve a sale, they often frustrate customers by not ...

IN the increasingly digital and connected world of today, a superior customer experience (CX) is becoming the pivotal differentiator for businesses. It's the cornerstone that defines brand perception, ...

Almost one fourth of the back end operations for financial transactions and customer support across the world happen from India. The billion dollar BPO industry has in many ways strongly shaped the ...

CEO of Majorel Saudi Arabia and board-level advisor, combining the best of people, technology and innovation to drive the future. Data is the most precious commodity in today’s digital landscape. It ...