What is internal customer service–what’s a good, workable definition? As a customer service trainer and keynote speaker on internal customer service, let me share how I define this “what”–and, more ...

An effective employee compensation system must balance two factors – worker motivation and labor costs. In designing your company's pay plan, you must consider both external equity and internal equity ...

Businesses conduct an internal analysis to identify their strengths and weaknesses, noting both advantages that can be exploited to increase successes and deficiencies that must be corrected. They ...

Over the past decade, we have witnessed a significant shift in the way many organizations view coaching. From what was once a privilege reserved only for senior leaders, coaching is now being made ...

An inner stye is an eye infection that causes a bump inside your eyelid. They may last longer than external styes. A stye is a small bump or swelling close to the edge of your eyelid, along the lash ...

Internal control is relevant to everyone in the workplace. It represents our moral responsibility to understand and comply with University policies and procedures, as well as to hold ourselves and one ...

Internal mobility — when an employee moves to a new job within the same company — is booming, up 30% since 2021, according to findings released Feb. 22 by LinkedIn. There’s a good reason for the ...

The following internal control activities can be found in the workplace. All employees fit into the organizational picture of internal control, whether or not their job responsibilities are directly ...

Academic research in internal audit provides best practices and pertinent information for external and internal auditors. Below, we summarize recent internal audit research from leading academic ...