Yet surprisingly little attention is paid to expectations as an area worthy of study. Even though expectation is the raw and ...

Forbes contributors publish independent expert analyses and insights. The Department of Management at LSE. Post by Dr Niranjan Janardhanan, Assistant Professor of Management in the Department of ...

Being a high achiever at work is often synonymous with high standards. High standards set precedents like “I expect to be treated with respect.” But too often, high standards are confused with ...

Written by Nancy Sweeney, CLC & Dr Cara Gardenswartz @GroupTherapyLA/NY. We all begin life as infants, unable to walk, talk, feed, or clothe ourselves. Fortunately, no one expects a newborn to ...

In any romantic relationship, managing expectations is crucial for maintaining harmony and satisfaction. Unrealistic expectations can lead to frustration, resentment, and conflict, while well-managed ...

In the fire service, clarity is paramount as it promotes safety. The primary mission is to protect lives and property. Clear expectations regarding safety protocols and procedures are the bedrock upon ...

Take the word “no” out of your vocabulary. Instead, we find a way to give them a “Yes, and….” The best customer service salespeople talk only 30% of the time because the other 70%, they spend ...