When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Forbes contributors publish independent expert analyses and insights. Jack Kelly covers career growth, job market and workplace trends. Customer service workers have a challenging and mostly thankless ...

How should you prepare for a phone interview? What are the most common phone interview questions? And how can you stand out during a phone interview? Our phone interview tips walk you through the ...