I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

Use of popular videoconferencing platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and others skyrocketed during the pandemic due to remote work migration. They continue to play an ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

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