Most contact centers today recognize the intrinsic value that reward and recognition programs have on agent engagement, performance and retention. A recent survey by ICMI Inc. found that the majority ...

Please provide your email address to receive an email when new articles are posted on . As the COVID-19 pandemic and necessary quarantine procedures remain at the forefront of health care concerns, ...

Nicole Devine is the Consulting Chief People Officer for PBO Advisory Group. She helps companies plan and manage their HC and HR functions. No two employees are alike—especially when it comes to their ...

Important Working Spouse Surcharge Update: Effective July 1, 2025, if you elect to cover your spouse under the University’s medical plan as secondary coverage—meaning your spouse maintains primary ...

Mark Gurman revealed on Friday that Apple has introduced a new reward program designed to boost iPhone sales in Apple Stores. The program’s goal is to push Apple retail employees to sell more iPhones ...

Christmas is only a few weeks away and it’s important to start thinking about how you will motivate employees The festive period is the ideal time to acknowledge the hard work carried out by your ...

Ryanair boss Michael O'Leary has vowed to intensify the crackdown on the “one in 1,000” passengers who break the airline’s strict cabin baggage limits – claiming that the policy will lead to lower ...

Coscharis Motors has rewarded its three staff that made the company proud at the Ford Service Excellence World Cup held recently in South Africa. Two of the staff came first in different categories ...

Desert Palm is a polo resort set in the desert, complete with lush greenery and a spa. Opened last year, the resort has stables for 300 horses as well as a riding school on-site. Last year, the ...