High satisfaction levels increase client retention over the long-term, growing their investments with you and referring business to your practice, Sherise Mercer explains. It is clear that highly ...

You probably feel like you have a good handle on how your clients feel about your business. Would you be willing to bet money on your intuition? If you’re not eliciting client feedback via ...

ClearlyRated's client and employee satisfaction survey platform helps B2B firms measure client satisfaction, reduce customer and employee attrition, build online reputation, and differentiate on ...

Investors are more likely to understand the cost of advice than they have been historically — causing more advisors to redefine how they add value. The percentage of investors who either believe that ...

When it comes to employee satisfaction, culture is key. At the company I founded, we’ve learned a thing or two about cultivating a strong one. We’ve been fortunate to be named one of Ad Age’s “Best ...

...doing excellent work is merely the price of entry for competing in today’s environment. Lawyers often assume that providing excellent legal advice is enough to satisfy their clients, and that ...

TALK ABOUT HAVING TO APPEAL TO A NEW CONSUMER. I've just read the January 14 issue of New York magazine—okay, I'm behind in my reading—and I couldn't help but marvel at the fact that there's a probing ...

In the legal industry, attorney-client trust is critical and depends on a law firm's ability to safeguard a client's sensitive information: documents, business dealings and intellectual property. This ...