The need to improve customer service and customer experience (CX) has never been more important, especially for the public sector. Government organizations around the world are turning their ...

For investment bank Putnam Lovell, the math spoke for itself when it came to customer relationship management. In December 1999, the company was considering buying and installing in-house either Onyx ...

When leaders trust their data, their systems, and their governance, AI moves from experimentation to enterprise impact.

Salesforce has tied sustainability goals to executive compensation and is measuring progress by its carbon intensity—a ratio of emissions to revenue. Traveling for Salesforce is changing fast.

In 2015, Salesforce researchers working out of a basement under a Palo Alto West Elm furniture store developed the prototype of what would become Einstein, Salesforce’s AI platform that powers ...

As Chris Hojdar embarked on an unexpected job search due to job loss during the COVID-19 pandemic, he noticed that Salesforce was frequently requested as a preferred or required skill in the types of ...