Remember when big box retailers crushed the “mom and pop” shops that once formed the backbone of retail? The same thing is threatening to happen online, accelerated by the unprecedented challenges, ...

Editor's Note: This piece was written by Head of Customer Experience (CX) and Social Engagement at 7-Eleven, Jerry Campbell. Opinions are the author's own. It's no surprise to anyone that retailers ...

America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the ...

Rogers & Hollands, an omnichannel jewelry retailer, recently implemented Oracle Retail Xstore Point-of-Service throughout its more than 70 stores. The retailer has utilized the mobile system to ...

Retailers are only beginning to tap into the full potential of AI. Learn how AI can be used to transform CX and meet customers’ rising expectations. Retail customer service has been greatly ...

Understanding the nuances of consumer behavior is paramount for marketers and customer experience leaders, naturally. The digital revolution, coupled with the rise of generative AI and the increasing ...

Verizon is upping its minimum wage, announcing on Monday that it will now pay at least $20 per hour to retail, sales and customer service teams nationwide. The company says that the new increase will ...

In their efforts to deepen customer relationships in the face of economic uncertainty, many forward-thinking brands have transitioned from helping customers in an efficient, yet seemingly ...

CEO, National Retail Solutions (NRS). NRS POS, NRS DIGITAL MEDIA, NRS PAY, NRS FUNDING and NRS PETRO: Helping independent retailers succeed. Excellent customer service is a standard corporate approach ...