Retail media networks (RMNs) have become as mainstream as existing content and advertising channels. The problem is that RMNs ...

In this article, we’ll examine these four retail engagement shifts and share how leading retailers are adapting their ...

Most consumers don’t shop with a brand solely because of the products or services it offers—88% of customers say the experiences they have with that brand are just as important. As such, providing ...

Every retail initiative, whether it’s AI, personalization or supply-chain transparency, depends on trustworthy customer data.

As AI accelerates retail decisions, understanding and accountability struggle to keep pace. A clear view of what’s changing, ...

For years, retail companies feared their brick-and-mortar stores risked being starved into oblivion as larger and larger numbers of consumers opted for the ease and convenience of online buying. Now ...

In the highly competitive world of retail and ecommerce, brands must deliver personalized and relevant customer experiences to stay ahead. Tailoring product descriptions, marketing campaigns and ...

In "Personalized: Customer Strategy in the Age of AI," Mark Abraham and David Edelman emphasize that in today’s hyper-competitive landscape, delivering a seamless, tailored customer experience is ...

From customer service interactions to inventory management, artificial intelligence (AI) is transforming retail business operations for the better. However, some of the hurdles to AI adoption may ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...

Faster self-service shopping. Self-service kiosks and checkouts powered by computer vision offer personalized, faster shopping. Imagine a store where shelves are never empty, checkout lines are a ...