ASC, a global provider of tools that record, analyze and evaluate communications, announced the release of a new integrated quality monitoring application, (IQM). Michael Sauer, Vice President of ...

Your business is increasingly challenged to capture, manage, and learn more from the complete range of customer interactions in your contact center, while maintaining quality service levels. Quality ...

Workflow automation, media processing, and video quality monitoring broadcast technology firm Telestream has brought to market ARGUS, its next generation centralized video monitoring management ...

From air quality monitors and radon detectors to air purifiers and humidifiers, you'll want to stock up on these items to ...

“The launch of TantaComm Evaluate serves as an additional layer to Capture, our foundational interaction recording platform,” stated Ruben Moffett, Chief Operating Officer. “Evaluate builds upon ...

What if the air you breathe every day, inside your home or workspace, was silently affecting your health? From fatigue and headaches to long-term respiratory issues, poor indoor air quality is often ...

Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...