KLAS' newest report, "Quality Management for 2019: The Search for a One-Stop Shop," shows that healthcare providers are looking for a single platform to handle all of their quality management needs, ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

DQM is becoming a core capability for organizations that need to make better decisions with data. What are the responsibilities of different roles in DQM? Image: WrightStudio/Adobe Stock Data quality ...

Total Quality Management is a formal management style premised on the notion that measurement of a finished product or project is insufficient to ensure quality. Instead, each process necessary for ...

Accounting software company Caseware and "CPAs-as-a-Service" company CPA Club announced a new collaboration that will combine each of their resources to facilitate the use of Caseware's quality ...