A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

As we move towards the Fifth Industrial Revolution, the question isn't whether AI can handle customer service – it's whether it should do so alone. Dr Mariette Frazer. Recently, I was contacted by a ...

This past holiday season led one of my team members into her first predicament of customer service versus client management. When was it okay for her to be a “yes” person, and when was it better for ...

Professional customer service is essential to your business's bottom line. A single employee's attitude may be isolated to that person, but clients see it as a reflection of your company's attitude ...

Forbes contributors publish independent expert analyses and insights. I write about the future of corporate sustainability. The Race to Zero, a global campaign led by the United Nations Climate Change ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...