As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

Bloomfire, a pioneer in the knowledge management platform industry, has acquired Seva, Inc., a dynamic customer support SaaS company, in a strategic move to bolster its capabilities and expand its ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. Information can be both a blessing and a curse. While access to ...

Data is knowledge. However, many data channels are morphing into new structures, with some being driven by new approaches to data storage, data management and data retrieval. We still live in a world ...

AUSTIN, Texas, Oct. 26, 2023 /PRNewswire/ -- Bloomfire, a leading AI-powered knowledge management platform provider, is pleased to announce enhanced generative AI and Enterprise Search solutions that ...

LONDON--(BUSINESS WIRE)--London-based, Kovai.co - a premier enterprise software and B2B SaaS company providing revenue growth solutions, announced today the acquisition of Floik, an India-based SaaS ...

Managing and retaining information has become significantly more efficient with the latest updates to Recall AI, an AI note-taking knowledge management platform. Designed to simplify how you save, ...

In today’s rapidly evolving business landscape, staying ahead of the curve means embracing technologies that streamline operations and foster collaboration. One such innovation is a knowledge ...

SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

As today’s marketplace becomes increasingly complex and competitive, businesses are continually seeking strategies to maintain a competitive edge. One such strategy is the adoption of knowledge ...