Arkadi Kuhlmann is annoyed by banks. He thinks that it’s ridiculous for customers to pay so many fees. That it isn’t too much to ask for a real person to pick up the phone when you call the 800 number ...

In May, ING is celebrating a quarter of a century since it launched a new telephone- and later internet-only bank in Europe. This is the closest that it will come to celebrating the birthday of what ...

The bank is using GenAI-powered chatbots with a human in the loop, to streamline mortgage applications. It is also testing speech-to-speech models ...

Online banker ING Direct has redesigned and is relaunching its Planet Orange site with all the bells and whistles that online kids expect. The virtual Web experience now includes more flash and more ...