Learn how to write more persuasive emails with negotiation strategies from The Black Swan Group. Use emotional intelligence ...

Persuasion is part art and part science. There are many data-based strategies to successfully create persuasive communication. That's the science. Likewise, there are just as many techniques for ...

LEAH BOLETO:Hi I’m Leah Boleto and I’m a BBC reporter. In my job I often report issues that generate discussion, and it’s important that I provide the facts and give the audience a balanced view.