What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

Life is full of different kinds of people; some are easy-going, while others test our patience. Dealing with difficult people ...

We have all met people who are so prickly and difficult that no one wants to handle them. But it has taken these contentious times to make this a common occurrence. Divisiveness makes normal ...

Whether they’re about giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, having difficult conversations is an inevitable part of leadership. How you handle ...