Chatbot technology is changing. Here is how businesses can use the tool to create a better customer experience on their ...

AI chatbots have become an essential part of my daily workflow. I use ChatGPT extensively for work, analyzing massive Excel spreadsheets of site traffic data, creating article outlines, and generating ...

ROCHESTER, N.Y. – Artificial intelligence is making its way into almost all areas of our lives. So, what are the signs that AI is impacting social-emotional well-being? A Nazareth University professor ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Health chatbots are not popular because patients believe artificial intelligence is smarter than their doctors. They are ...

I was recently interviewed for an article on the emotional connection that people can develop with artificial intelligence (AI) chatbots. 1 Here's an edited summary of the exchange. As a psychiatrist, ...

A health care chatbot can be a patient's first point of contact for some sensitive conversations from mental health to billing, a new CU Anschutz study has found. Subscribe to our newsletter for the ...

A brief conversation with a trained chatbot proved roughly four times as persuasive as a traditional political ad on television, one of the studies found. By Steven Lee Myers and Teddy Rosenbluth ...