Who's running your help desk? Outsourcing can solve several IT problems -- reducing costs and providing a quick route to mobility management. But beware: Outside contractors don't always deliver the ...

The PC helpdesk is the interactive interface between the IT department and your business. Calling the PC helpdesk to report a problem with your computer should be a smooth operation. For some ...

ALBANY — Less than a year after it started, the state Office for Information Technology Services is backing away from the outsourcing of its help desk, and will be once again have state workers assume ...

A Google search for the phrase “help desk outsourcing” produces more than a million hits in a fraction of a second. While that punctuates how help-desk outsourcing has grown, help-desk service ...

The PC helpdesk is the interactive interface between the IT department and your business. Mark Wheeler looks at the challenges involved in outsourcing the helpdesk. Calling the PC helpdesk to report a ...