I started my IT career doing help desk/support for about 4 years, after which I moved into a business analyst position, and then to my current position as a project manager. In all I have about 8 ...

Those looking to break into the IT industry — whether they are recent college graduates or entry-level professionals, or are transitioning from another profession — often have the same initial ...

Remote Monitoring and Management company N-able by SolarWinds has rolled out a new Help Desk Manager and update to its flagship N-central platform, the company said Tuesday. The update to the ...

This Arizona college IT organization took an idea from Apple to build a better relationship with its faculty and staff "customers." Help Desk Manager David Smith helps a user at Chandler-Gilbert ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Rapid growth is pushing the help desk operations of two of the nation's biggest retailers to become faster and more efficient. As a result of investments in technology and a focus on best practices, ...