Smooth call routing can help change the way a customer sees your business. Learn how efficient call management positively impacts both efficiency and customer satisfaction. You’re busy, your customers ...

Whether managing a small help desk or a global contact center, understanding ACD is essential for optimizing customer and service excellence. Automatic Call Distribution (ACD) is the backbone of ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Richard Costello: The real value of IP in the contact center is ...

Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

With the right software, drivers can complete more deliveries in less time. This improved efficiency enables businesses to serve more customers without expanding their fleet.

2020 OCT 26 (NewsRx) -- By a News Reporter-Staff News Editor at Insurance Daily News-- A patent by the inventors Chan, Brian (Lincolnshire, IL); Brodie, Keith (Northbrook, IL); Kruse, Amanda ...