The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...
Some 500 customer service officers (CSOs) at Singapore’s DBS Bank will soon be able to tap a generative AI (GenAI)-powered virtual assistant later this year to improve workflows and better serve ...
At DBS Bank, customer service officers (CSOs) perform a plethora of tasks each day, from searching for product information to responding to customer queries and writing call summaries based on recall ...
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