Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices ...

Global purchase-to-pay solutions provider Basware has launched a new customer support portal, hosted by enterprise cloud company ServiceNow. Basware says with the new support portal its customers get ...

New platform offers real-time project tracking, energy insights, and proactive service features, setting a new standard for customer experience in the solar industry. The innovative platform gives ...

Less-than-truckload provider Con-way Freight has launched a new customer service portal that it said offers more intuitive navigation and expanded capabilities. MyCon-way.com features predictive ...

Using configuration management tool, My Oracle Support connects information about a customer's IT environment with Oracle's support knowledge base Oracle said Monday it is now giving customers more ...

Organizations invest untold amounts of money into software for a variety of business purposes. Marketing departments get web experience management, email marketing, analytics, search and other ...

Efforts to slow the spread of COVID-19 have disrupted life’s routines for just about everyone in Clark County. As individuals the impacts on our lives range from inconvenience to incredible hardship; ...

It’s a known fact. The correlation between customer experience and loyalty is undeniable. More than half of your customers already use social media for customer service, and by the end of 2013, 80% of ...