John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the ...

At the other end of the table, some of Britain’s largest suppliers finished with some of the lowest scores. Scottish Power, EDF and British Gas all received overall ratings below 60%, placing them ...

Two major travel firms have ranked highly in a list of the best UK companies for providing excellent customer service. Hays ...

A new report by The Institute of Customer Service (ICS) reveals a significant disconnect between customer expectations and the reality of service delivery in the UK. The UKCSI finds that 64% of ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.