NEWLAND — A group of seven dedicated clients at Yellow Mountain Enterprises completed a customer service training course through the Mayland Community College Life Skills program, earning their ...

Editor's Note: This article was updated on June 10, 2024 to include new data and information. The original content was authored by Scott Clark. Ongoing learning initiatives are vital for employee ...

NEW YORK, Dec. 22, 2025 /PRNewswire/ -- The Guardian Life Insurance Company of America(R) (Guardian) has once again been recognized by J.D. Power, the standard bearer in evaluating and certifying ...

Health First Health Plans has earned the J.D. Power 2025 Customer Service Certification for providing outstanding customer service for phone support. The J.D. Power 2025 Certified Customer Service ...

ORLANDO, Fla., Aug. 28, 2023 /PRNewswire/ -- Holiday Inn Club Vacations Incorporated (HICV), an international vacation ownership company, today announced that it has been recognized by J.D. Power for ...

Building an effective customer service program starts with the attitudes of your customer service representatives. Customers are more likely to respond in a positive way when your customer service ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...