A customer relationship management, or CRM, system uses a database to accumulate information about business prospects and customers, including product needs and purchasing history. Various businesses ...

Customer relationship management (CRM) is a technology-driven approach to managing a company's interactions with its potential customers. A CRM system generally helps businesses organize customer data ...

As a business transforms through the business-life cycle, leaders are faced with challenges of continued revenue growth. This often leads to periodic self-examination and reflection in the hope of ...

If your business is struggling to manage customer profiles and customer master data across different departments, Customer Master Data Management (CMDM) solutions could be the answer. These tools ...

Duke Energy and Convergys Corp. have entered into an agreement to provide a next-generation billing and customer management solution to support the rapid advance of smart grid technology and enable a ...

An information management system collects and manages data that is stored in a variety of formats and makes it accessible to the people who need it. Often, a small business needs only to manage office ...

A management information system (MIS) is a computerized database of financial information organized and programmed in such a way that it produces regular reports on operations for every level of ...