If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The MarketWatch News Department was not involved in the creation of this content. A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of ...

"Your service sucks! Can't you do anything right?" shouted Jeff, his voice laced with frustration. He had demanded to have a new water dispenser sent over to replace the one that had malfunctioned, ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...