KETTERING, Ohio (WDTN) — Another call center will hang up their phones in Kettering. In the 4300 block of Display Lane in Kettering, Spectrum has operated a call center for a number of years.

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

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The dispatchers inside the Georgia Tech Police Department's Emergency Communications and Operations Center take pride in being the voice behind the call when an emergency arises. When placing a ...

Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

How to Use Call Center Outsourcing and Protect Your Brand Your email has been sent When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do ...