AI agents promise to transform business operations, but success depends entirely on choosing the right tasks to automate.

In my journey as a CEO and tech leader, one principle has consistently proven to be a cornerstone of our success: the meticulous understanding and definition of use cases. This focus has been pivotal ...

Infosys survey shows 50% of AI use cases now meet business objectives, highlighting the impact of effective change management. Agentic artificial intelligence (AI) emerges as a priority for operating ...

Some people might think of generative artifical intelligence (AI) as a solution in search of a problem, but the technology is already proving its worth in one area: software development productivity.

It has been about a year since OpenAI LP launched ChatGPT. That thrust generative artificial intelligence into the spotlight, creating more hype around a technology than anything I can remember. The ...

In our world of enterprise communications technology, we have a pretty clear focus; it’s mostly unified communications as a service (UCaaS) and contact center as a service (CCaaS), with a bit of ...

The number of business projects involving artificial intelligence has more than doubled since 2024, as companies put proven pilots into production and pursue experiments with business-specific ...

While genAI chatbots are mostly deployed as assistants or copilots, agentic AI allows companies to automate entire business processes and fundamentally transform operations. Here's how they're doing ...

Want smarter insights in your inbox? Sign up for our weekly newsletters to get only what matters to enterprise AI, data, and security leaders. Subscribe Now Over the last 100 years, IBM has seen many ...

U.S. President Joe Biden and Vice President Kamala Harris hold an event to highlight their administration's approach to artificial intelligence in the East Room of the White House on October 30, 2023 ...

This article is part of VentureBeat’s special issue, “AI at Scale: From Vision to Viability.” Read more from this special issue here. Scaling adoption of generative tools has always been a challenge ...