Cognizant CFO Jatin Dalal also weighed in on the intertwining of the operations and tech shift, saying it is forcing companies to rethink how services are priced in the AI era ...

There is mystery and intrigue, a whole “dark and stormy night” thing in the story of how Mozart came to compose his Requiem in D minor, his final work before he died young at the age of 35. But there ...

As regulators tighten rules and customers become more privacy-aware, BPOs are under pressure to do more than just “secure” ...

Fusion CX expands its Latin America nearshore footprint with the acquisition of Skycom BPO, adding USD 25M in annualized ...

For companies, being overwhelmed with daily operations while neglecting to focus on core essentials can be one of the biggest traps for small- and medium-sized enterprises (SMEs) and startups. It’s ...

Do you know how significant the business process outsourcing industry is to major businesses nowadays? From online giants like Amazon to finance powerhouses such as JP Morgan, BPO companies played a ...

Senator Raffy Tulfo on Wednesday urged the Department of Labor and Employment (DOLE) to establish a unit that would monitor ...

BPO stands for "broker price opinion," which is the approximate dollar value assigned to a property by a real estate professional. BPOs are most commonly used to set listing prices, but they can also ...

Indian BPO exports stand at USD 45 billion, making up 20% of overall outsourced spends. These exports have grown at a CAGR of 7.8% between FY2015–25, which is 250–300 basis points higher than global ...