Apple's new AI-powered Support Assistant hasn't officially launched for everyone, but some users are able to test an early preview. In July, we learned that there was a strong likelihood that Apple ...

Apple this month refreshed the security support document that provides iPhone, iPad, and Mac users with tips on how to recognize and avoid social engineering schemes like phishing messages and fake ...

Apple might be the next company to add a ChatGPT-style chatbot to its Support app, likely as a way to automatically handle cases covered in its documentation and hand off only the trickier ones to a ...

A limited number of Apple support staff are reportedly using an internal AI tool to help answer customer questions. The tool is reportedly known as Apple Ask. The ChatGPT-style tool lets advisors ...