Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A restaurant employee is under arrest after allegedly pulling a gun on an angry customer who refused to leave. According to ...

If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a cup of hot coffee at a local Michigan McDonald's manager. Authorities ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...

A video that shows an angry customer accusing Chipotle employees of prioritizing online orders over in-store customers has gone viral. The video, found here, was posted to TikTok over the weekend by ...

The perpetrators drilled through a thick concrete wall and then broke into several thousand safe deposit boxes, leaving bank customers inconsolable.

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...