Amazon's $2.5 billion Prime settlement with the FTC has moved into a crucial second phase, and millions of customers are now ...

Amazon has started sending out automatic refunds to millions of customers as part of its $1.5 billion settlement with the Federal Trade Commission (FTC). The FTC accused Amazon of using deceptive ...

Amazon has agreed to pay a “historic” $2.5 billion settlement with the Federal Trade Commission after being accused of using deceptive methods and tricking customers into signing up for its Prime ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

From amping up staffing by the thousands, to launching new initiatives to meet the surge in demand, companies such as Amazon are making changes to its operations as the busiest time of year rolls out.