Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Meta Platforms Inc. is working on more proactive chatbots that can send friendly yet unsolicited follow-up messages to users on Facebook, WhatsApp and Instagram, without being prompted to do so first.

For 2026, I will be using a range of different AI chatbots, depending on the task at hand. Here's why.

Companies of all types are deploying chatbots using generative artificial intelligence (GenAI). While these tools offer significant potential benefits, they also present legal and regulatory risks ...

From students using artificial intelligence for schoolwork, to others seeking chatbots for companionship, our relationship with technology continues to change. But are the ways we use AI healthy, and ...

Kotozna Inc. (Head office: Minato-ku, Tokyo; Representative Director: Genri Goto) is a B2B SaaS company specializing in ...

If you've turned to ChatGPT or other artificial intelligence (AI) chatbots to discuss personal matters or just to make conversation, you're not the only one.Over one in 10 Singapore residents use AI ...

Google's Personal Intelligence launch proves context beats computation—Gemini surged to 20% share while OpenAI declined.

Credit: Getty Images Experts weigh in on the increasing use of AI chatbots in mental health treatment, sharing insights on the ways they may be effective, or not, in clinical practice. As the ...